City Link 311

City Link Live Chat - talk to an agent by text chat

Call City Link (336) 727-8000 for Spanish-language assistance with city information.

Llame a City Link al (336) 727-8000 para asistencia en español con información de la ciudad.

Call City Link in Winston-Salem - 311
Call City Link - (336) 727-8000
Email City Link -
Or use the online form (see below)

CityLink centralizes access to city information and services through one, easy-to-remember, easy-to-use telephone number. Dial 311 to speak with a professional customer service representative who will answer your questions, provide information, or dispatch a service request for work to be completed.

City Link's operating hours are:

  • 7:00 a.m. to 7:00 p.m. weekdays, including Good Friday and the day after Thanksgiving Day
  •  9:00 a.m. to 5:30 p.m. on weekends 

Citizens may still contact CityLink for non-911 emergencies such as water main breaks, downed trees in the roadway and traffic lights that are out, after normal business hours and the issue will be forwarded to the appropriate on-call personnel.  

Have you seen an issue that needs attention? 
Use the CityLink online form to report problem or request service

News and Updates

Use the CityLink 311 reporting right on the SeeClickFix web site - to make a report or see what has already been reported.

Install the CityLink 311 app to your mobile device and report from anywhere!

App Store
FREE from the iTunes app store.
Search for "CityLink 311" or use this link on your device:

FREE from the Android marketplace.
Search for "CityLink 311" or use this link on your device:


Search on Android marketplace or iTunes

  1. Download
  2. Install
  3. Create account

Once installed

  1. Sign in to your account
  2. Tap the "Report" button when you see a problem,
  3. Choose from the list
  4. Enter details
  5. Snap a photo (optional)
  6. Send it in

You can also sign in to follow the progress of your report and to see other issues that have reported in the same area. Look up reports for your neighborhood or anywhere!

City Link 311 Winston-Salem

City Link call 311

Latest News

Posted: Monday, July 21, 2014
CityLink - July 15, 2014 Effective July 21, CityLink, the city’s 24-hour citizen-service line, will implement new cent...
Posted: Thursday, October 10, 2013
CityLink - Oct. 10, 2013 For the fourth consecutive year, Winston-Salem has been designated a “Citizen-Engaged Com...

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City Link improves citizens' access to information and non-emergency city services, while delivering excellent customer service.

Citizen Suggestion or Comment form

City Link Customer Satisfaction Survey

311 Hours
7:00 a.m. to 7:00 p.m. weekdays, including Good Friday and the day after Thanksgiving Day  

9:00 a.m. to 5:30 p.m. on weekends 

Learn more about us on WSTV 13!

Citizen Notification System

City Link 311