Notice: Please be advised that our billing cycle for bimonthly accounts is typically 60 days. Recently, there have been delays, which have resulted in billing cycles of 75+ days. If your balance due is higher than expected, examine the “Days” column on your bill to determine if this situation applies to you. You are not being charged more. You are only paying for the water used. Payment due dates have been adjusted accordingly. Thank you for your patience and understanding! For more information, contact CityLink Online or call 311 or 336-727-8000.

For your convenience, there are different ways you may pay your business’ water/wastewater bill. You may select the method that best meets your needs:

  • Mail the bottom portion of your water/wastewater bill along with a check or money order (no cash), using the self-addressed envelope provided.
  • Pay by bank draft that automatically deducts the amount of your bill from your bank account each billing cycle. You may apply for this service at the Winston-Salem/Forsyth County Utilities Business Office, or call 336-727-8000 to request a bank draft payment application or download it from the Forms page. Your next new bill will be processed for draft payment ten days after the bill date.
  • Pay by Visa or Mastercard by calling 336-727-8000 or by visiting the downtown Winston-Salem office (100 E. First St., Stuart Municipal Building).
  • Visit the downtown Winston-Salem office (100 E. First St., Stuart Municipal Building), the Black-Phillips Smith Neighborhood Government Services Center (2301 N. Patterson Ave.). Water/wastewater payments are accepted Monday through Friday, 8 a.m. - 5 p.m. Payments must be accompanied by a copy of your water/wastewater bill.
  • Use the night depository located at the Stuart Municipal Building, up the ramp at the side of the building.

Late Payments

We strive to deliver your water and wastewater bills to you well before they are due. Therefore, when payment for a bill is not received by its due date, a 10 percent late charge is added to the amount due and a termination notice will be sent within seven (7) days.

You are given at least fourteen (14) days from the date the termination notice is sent to make payment. If payment on a past due account has not been received by 5 p.m. on the termination date, a $20 late fee is applied and service is scheduled for disconnection. (Also note that the $20 late fee is added, whether your water is physically terminated or not.)

A deposit may also be required if your service has been terminated for non-payment and your average bill is $50 or more. If your average bill is less than $50, a minimum deposit of $50 will apply. All deposits are equal to one and one-half times the average bi-monthly or monthly bill amount. For example, if your average bill is $57.90, your deposit amount would be $57.90 x 1.5 = $86.85. All outstanding bills and required deposits must be paid before service is restored.

Appeals for Extensions on Payments

The City/County Utilities Division realizes that occasionally circumstances may arise that make it difficult to pay your water/wastewater bill. Situations such as extremely high bills caused by a concealed leak may be grounds to request a payment extension. Your payment history will be considered in granting extensions. Also, be aware that your account is still assessed a $20 late fee even though an extension has been granted. This amount must also be paid on the extension date.

To request an extension, call City Link at 336-727-8000, 24 hours a day, 7 days a week, at least five (5) working days before the account is scheduled to be disconnected.

All extensions resulting in payment arrangements must be signed by the account holder.

All subsequent bills must be paid outside of the arrangement.

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